YES! Most definitely. We offer the highest rated customer support in the industry. Our standard is to connect with your support request within two hours, and faster if possible. Depending on which package suits your business needs, here is how our support works:
>> Basic Level Package: access to email only support, video tutorials and trainings, stellar help file documentation
>> Professional Level Package: access to everything in the basic package, plus 5 Online Consulting sessions, where we work with you 1-1 to train your software user in how to setup, operate and run distributions smoothly from beginning to end.
>> Enterprise Level Package: access to everything in the Professional package plus, free data conversion from your current platform to SherWare, onsite installation and training by our support team, dedicated support member assigned to your account.