SherWare Support F.A.Q.

The most common questions you have about support

We offer Silver, Gold and Platinum levels of support. Silver includes email-only support with our team. Gold is the most popular level and it includes phone and email support. Platinum support includes email, phone and a personal instant message channel with support.

To upgrade to a different level of support contact our support team at 330.262.0200 for options and pricing.

We make every effort to respond to your e-mails and phone messages as soon as we receive them, in the order they arrive. If we’re unable to answer them immediately, your e-mail or message will be replied to in less than two hours. (See our stats below for how quick we typically are!)

About a month before your support expires, you will be contacted by SherWare Support with the details of your renewal. They will both mail and e-mail you a renewal packet for the current level of support you are using.

You can choose to renew when you receive your support notice or anytime before your support expires. If you choose to not renew support until after your plan has expired, you may be charged a late fee and will not receive software updates and upgrades without being current on support.

If you are a current client please go to our Support Login to access the Documentation and Knowledge Base center. You can also contact support at [email protected] to submit a support ticket or directly from your software Help menu.

Meet The Team

Our Expert Team Supporting You

Keith
Keith Chief Support
Anthony
AnthonySupport Team & Developer
Eric
EricSupport Team & Sales

Fun Support Facts

We Love Our Jobs And That Makes All The Difference

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2019 Tickets Answered

But really who’s counting? We are! We love offering top-notch support in a way that’s convenient to our clients.

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Tickets Resolved > Hour

We aren’t like everyone else in the industry. It’s why we strive to respond and solve your problems in 2 hours or less.

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Office Pets

We work better with furry friends around… don’t you?

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Rating by Customers

Did we mention we are competitive at offering the best support? We shoot for 9/10 ratings from our clients who need support. High fives!

What Our Clients Say

Straight From the Horse’s Mouth

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