If you are not on a monthly subscription plan for the software, about a month before your support expires, you will be contacted by SherWare Support with the details of your renewal. They will both mail and e-mail you a renewal packet for the current level of support you are using.
You can choose to renew when you receive your support notice or anytime before your support expires. If you choose to not renew support until after your plan has expired, you may be charged a late fee and will not receive software updates and upgrades without being current on support.
If you are on our monthly subscription software option, Gold support is included with your subscription, so nothing needs to be renewed.